Terms & Conditions
Terms & Conditions
Conditions of Use and Sale
Welcome to HEXENSPORTS . HEXENSPORTS provides access to the HEXENSPORTS website (the "website") and sell our products to you subject to the conditions set out on this page.
Please read these conditions carefully before using the HEXENSPORTS website. By using the HEXENSPORTS website, you signify your agreement to be bound by these conditions. In addition, when you use any current or future HEXENSPORTS service, you will also be subject to the guidelines and conditions applicable to that service.
1. Your Account
If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the My Account area of the website.
HEXENSPORTS reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
Please review our Privacy Notice, which also governs your visit to HEXENSPORTS, to understand our practices.
3. Access to HEXENSPORTS
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
4. Licence for website access
HEXENSPORTS grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of HEXENSPORTS. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of HEXENSPORTS and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing HEXENSPORTS's or its affiliates' names or trademarks without the express written consent of HEXENSPORTS . Any unauthorized use terminates the permission or license granted by HEXENSPORTS.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of HEXENSPORTS as long as the link does not portray HEXENSPORTS, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter.
5. Your conduct
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
You understand that you, and not HEXENSPORTS, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.
You must not use the website for any of the following:
- for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
- to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
- to cause annoyance, inconvenience or needless anxiety
6. Reviews, comments, communications and other content
Users of this website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any content. HEXENSPORTS reserves the right (but not the obligation) to remove or edit any content.
If you do post content or submit material, and unless we indicate otherwise, you
- grant HEXENSPORTS and its affiliates a non-exclusive, royalty-free and fully sub licensable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and
- HEXENSPORTS and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose.
You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to HEXENSPORTS, including the execution of deeds and documents, at the request of HEXENSPORTS.
You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to HEXENSPORTS (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable HEXENSPORTS policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify HEXENSPORTS and its affiliates for all claims brought by a third party against HEXENSPORTS or its affiliates arising out of or in connection with a breach of any of these warranties.
7. Defamation claims
Because HEXENSPORTS lists thousands of products for sale on the website and hosts many thousands of comments, it is not possible for us to be aware of the contents of each product listed for sale, or each comment or review that is displayed. Accordingly, HEXENSPORTS operates on a "notice and takedown" basis. If you believe that any content on, or advertised for sale on, the website contains a defamatory statement, please contact us immediately. Once contacted, HEXENSPORTS will make all reasonable endeavours to remove the defamatory content complained about within a reasonable time.
8. Copyright, authors' rights and database rights
All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of HEXENSPORTS, its affiliates or its content suppliers and is protected by international copyright, database right laws. The compilation of all content on this website is the exclusive property of HEXENSPORTS and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of HEXENSPORTS, our affiliates or our software suppliers and is protected by UInited Kingdom and international copyright laws.
You may not systematically extract and/or re-utilise parts of the contents of the website without HEXENSPORTSs express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without HEXENSPORTS's express written consent. You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this website without HEXENSPORTS's express written consent.
9. Intellectual Property Claims
HEXENSPORTS and its affiliates respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please contact us.
HEXENSPORTS and other marks indicated on our website are trademarks or registered trademarks of HEXENSPORTS or its subsidiaries, in the European Union and/or other jurisdictions. HEXENSPORTS's graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of HEXENSPORTS. HEXENSPORTS's trademarks and trade dress may not be used in connection with any product or service that is not HEXENSPORTS's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits HEXENSPORTS. All other trademarks not owned by HEXENSPORTS that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by HEXENSPORTS.
11. Conditions Relating to the Sale of Products to You
Title of Goods
Title to the goods does not pass to the purchaser until the goods have been paid for in full.
Claims and Shortages
Notification of damage or shortages must be made to HEXENSPORTS as soon as possible and certainly within 7 days of receipt of goods. Notification of non-delivery must be made within 14 days of invoice date.
We are careful to ensure that descriptions and photographs represent correctly the products available. As it is our policy to continually improve products, methods and materials, we reserve the right to change specifications from time to time. We will not make any significant variations without your agreement. Goods sold at discount prices as remnants or as substandard stock will be identified and will be stated to be sold as such.
Your Right to Cancel
We offer a "no quibble" refund policy for any goods (other than those listed in our returns policy) for any goods returned within 14 days of receipt so long as they are in "Perfect Condition" and fit for "Re-Sale" at their full selling price. This will not affect your statutory rights.
Summary of Rights and Remedies According to The Sale of Goods Act 1979
Buyers are entitled to goods of satisfactory quality, taking account of any description, the price and other relevant circumstances. If an item has a fault that is present at the time of sale (sometimes referred to as an "inherent" fault), the consumer can complain once it is discovered.
Buyers cannot expect a legal remedy in respect of:
- Fair wear and tear
In the case of Field Hockey sticks, this would include:
- The head wearing down due to use on synthetic pitches such as sand and water based artificial turf
- Pitting on and/or around the head
- Damage to decals through normal play
- Flaking/facial cracks to the blade
- Loss of power/sweet spot
- Handle breakage
- Misuse or accidental damage
In the case of Field Hockey sticks, this would include:
- Any damage caused as a direct result of a stick collision
- Any damage caused by striking the ball with any area other than the front, flat part of the head. i.e. blading or performing the "Argentinean backhand" shot
- Lack of maintenance including the application of resins such as stick magic and the regular application of stick tape
- Any damage due to lack of preparation including; sufficient knocking-in and the application of linseed oil, prior to use
- Any damage caused as the direct result of a badly mis-timed shot such as playing a Yorker or a thick edge
- Lack of maintenance including regular inspections of the toe, edges and blade for signs of cracking or weather damage, the application of fibreglass tape to areas that are flaking or showing signs of facial cracks
- If they decide they no longer want the item
Similarly, buyers cannot expect a legal remedy where goods have faults that they knew about before the sale or that should have been evident on reasonable inspection.
If a product that was faulty at the time of sale is returned to the retailer, the buyer is legally entitled to:
- A full refund, if this is within a reasonable time of the sale ("reasonable time" is not defined in law but as a reasonable guide is considered to be within 4 weeks of receipt of goods. This guideline was advised by "Trading Standards")
- A reasonable amount of compensation
Additional rights for consumers
Alternatively, consumers can choose to request instead:
- A repair or replacement. The retailer can decline either of these if he can show that they are disproportionately costly in comparison with the alternative. If neither repair nor replacement is realistically possible, consumers can request instead:
- A partial or full refund, depending on what is reasonable in the circumstances.
It may be the case that a full refund is not the reasonable option because the consumer will have enjoyed some benefit from the goods before the problem appeared. This needs to be taken into account before a reasonable partial refund can be assessed. In the case of hockey sticks where their expected life is one season (9 months), any refund offered would take into account the age of the stick based on their expected life. In the case of cricket bats where their expected life is two seasons (18 months), any refund offered would take into account the age of the bat based on their expected life.
Please review our Returns Policy, which applies to products purchased from us. In addition to your 14-day returns guarantee, customers in the European Union are entitled to a statutory cooling-off period of seven business days. Details of this statutory right are provided in the Returns Policy.
When ordering goods from HEXENSPORTS for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from HEXENSPORTS, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities. For more information see Customs Information.
14. Health & Safety
By purchasing any product, you acknowledge that you have read and understood our Health & Safety Guidelines.
HEXENSPORTS does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use HEXENSPORTS only with the involvement of a parent or guardian.
Should you require further clarification about our disclaimer, we suggest you contact a solicitor.